Come to Me Votive Candle Set For Love and Attraction Rituals

SHIPPING INFORMATION 

We are a small shop, and customer satisfaction is extremely important to us.  Please understand delivery issues can and do occur from time to time. Hence, we cannot guarantee delivery dates because certain factors are out of our control.  These factors include, but are not limited to, delays by the carrier, supply chain issues, and weather events

 

To keep your items safe and ensure a smooth delivery, you must have your order(s) shipped to a secure location, where you or someone you know and trust will be present to receive the merchandise.  We are unable to change delivery addresses.  If a customer enters the wrong address on an order, we cannot correct the address.  We will cancel and refund the order if notified of the issue before shipment.

Every package we ship is insured up to $100.00.  We are not responsible for the loss of packages for any reason, including but not limited to, the delivery location is not secure, the customer put the wrong address, a package is delivered to the wrong address, or a delivered package is stolen from where a carrier leaves it. All insurance information is found in the tracking information for the package. If, for whatever reason, the customer does not receive their package then it is the customer who is responsible for making the insurance claim.

 

We reserve the right in our sole discretion to decline to re-ship or refund orders where merchandise is not received.

 

Shipments to commercial addresses, including freight forwarders, require a signature for delivery. Additionally, orders over $100.00 require a signature for delivery.

We reserve the right to require a signature for delivery on any order.

All returns must be issued within 30 days of receipt of your shipment. 

Returned items must be in original condition and returned in original packaging. 

To complete your return we require the order number and the reason for the return. To initiate a return, please contact info@artoftheroot.com with your order number and refund request. 

Return Conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

You are responsible for paying your shipping costs when making a return. Depending on where you live, the time it may take for your product to reach you may vary.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned:
Gift cards
Some health and personal care items

Final Sale items

Personalized items

 

Please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and tracking must show that your package was received at our shop.

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to the original method of payment.

 

Any costs associated with shipping the original order to the customer are non-refundable. Return to: Art of the Root, RETURNS 26820 Fargo Ave., Suite H Bedford, OH 44146.

 

Late or Missing Refunds (if applicable)
There is often some processing time before a refund is posted.  It may take several business days for the refund to post to your original method of payment.