Return Policy

All returns must be issued within 30 days of receipt of your shipment. 

Returned items must be in original condition and returned in original packaging. 

To complete your return we require the order number and the reason for the return. To initiate a return, please contact info@artoftheroot.com with your order number and refund request. 

Return Conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

You are responsible for paying your shipping costs when making a return. Depending on where you live, the time it may take for your product to reach you may vary.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned:
Gift cards
Some health and personal care items

Final Sale items

Personalized items

 

Please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and tracking must show that your package was received at our shop.

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to the original method of payment.

 

Any costs associated with shipping the original order to the customer are non-refundable. Return to: Art of the Root, RETURNS 26820 Fargo Ave., Suite H Bedford, OH 44146.

 

Late or Missing Refunds (if applicable)
There is often some processing time before a refund is posted.  It may take several business days for the refund to post to your original method of payment.