Shipping Information

SHIPPING INFORMATION 

We are a small shop, and customer satisfaction is extremely important to us.  Please understand delivery issues can and do occur from time to time. Hence, we cannot guarantee delivery dates because certain factors are out of our control.  These factors include, but are not limited to, delays by the carrier, supply chain issues, and weather events

 

To keep your items safe and ensure a smooth delivery, you must have your order(s) shipped to a secure location, where you or someone you know and trust will be present to receive the merchandise.  We are unable to change delivery addresses.  If a customer enters the wrong address on an order, we cannot correct the address.  We will cancel and refund the order if notified of the issue before shipment.

Every package we ship is insured up to $100.00.  We are not responsible for the loss of packages for any reason, including but not limited to, the delivery location is not secure, the customer put the wrong address, a package is delivered to the wrong address, or a delivered package is stolen from where a carrier leaves it. All insurance information is found in the tracking information for the package. If, for whatever reason, the customer does not receive their package then it is the customer who is responsible for making the insurance claim.

 

We reserve the right in our sole discretion to decline to re-ship or refund orders where merchandise is not received.

 

Shipments to commercial addresses, including freight forwarders, require a signature for delivery. Additionally, orders over $100.00 require a signature for delivery.

We reserve the right to require a signature for delivery on any order.