Return & Exchange Policy

Return Policy

All returns must be issued within 30 days of receipt of your shipment. Returned items must be in original condition and returned in original packaging. To complete your return we require a receipt or proof of purchase. To initiate a return, please contact info@artoftheroot.com with your order number and refund request. 

Return Conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@artoftheroot.com and send your item to: 
Art Of The Root
26820 Fargo Ave, Suite H
Bedford Heights, OH 044146

Returns and Exchanges

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Please ship all returns and exchanges to: 
Art Of The Root
26820 Fargo Ave, Suite H
Bedford Heights, OH 044146

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@artoftheroot.com